Complaints Policy

At Evolve Pest Control, we are committed to delivering a reliable, professional service. If you’re not satisfied, we want to hear about it — and we’ll do our best to put things right.

This policy outlines how to raise a complaint and how we will handle it.

1. How to Make a Complaint

If you have a concern or complaint about any aspect of our service, please let us know as soon as possible.

You can contact us in writing at:
📧 complaints@evolvepestcontrol.co.uk
Or use the contact form at evolvepestcontrol.co.uk

Please include:

• Your full name and contact details

• The date and location of the service

• A description of the issue

• Any relevant photographs or documents (if applicable)

2. What Happens Next

• We will acknowledge your complaint within 2 working days

• A member of our team will investigate the issue thoroughly

• You will receive a full response within 10 working days

If we need more time (e.g. to speak to a technician), we’ll keep you informed throughout.

3. Our Commitment

We will always:

• Treat your complaint seriously and fairly

• Investigate it promptly and with care

• Offer a clear explanation or resolution

If we find we’ve made a mistake, we’ll apologise and do what we can to put things right.

4. Further Action

If you remain dissatisfied after our response, you may choose to escalate your complaint externally. Evolve Pest Control is a member of the NPTA (National Pest Technicians Association) and follows its code of practice. You may contact them for advice or dispute resolution.

NPTA Website: www.npta.org.uk

We value all feedback — positive or negative — as it helps us improve.
Thank you for helping us deliver a better service.